The Serrano Juan Bravo parking lot is located between Hermanos Bécquer and Marqués de Villamejor streets, has a first floor for public use, and three floors for residents. The public parking area runs along Serrano street. The resident floors are divided at Juan Bravo street by the Metro line. For that reason, residents access to the northern part of the car park is provided by an exclusive entrance on Hermanos Bécquer street.
In order to leave the car park towards the Castellana area, it is better to exit by Hermanos Bécquer street at the northern end of the car park. Exiting by Juan Bravo street, meanwhile, leads the driver up towards Velázquez street.
Pedestrian exits are located at Serrano street numbers 108, 104, 98, 90 and 84. A lift is available at all exits. The exits at Serrano 84 and 104 emerge at street level, while the other exits open out to a mezzanine that is very close to the street.
The customer service center is located in the basement -1 near Juan Bravo street. Ticket payment is also available through automated cashiers that accept credit and debit cards as well as cash. These are found at the Serrano 84, 104 and 108 pedestrian exits. The automated cashiers near the customer service center (at Serrano 90 and 98) accept only card payments.
The Serrano II car park, located in Serrano´s most active shopping area between Ortega y Gasset and Hermosilla streets, has one and a half floor of public parking located at levels -1 and-2 respectively, while the rest of the facilities are resident use only.
The car park has two common entrances – one at level -1 from Marqués de Villamejor and Hermosilla streets, and another at level -2 directly from Ortega y Gasset street. The exits drive you to Castellana, either to Ayala street from level -1 or to Ortega y Gasset from level -3.
Pedestrian exits are located at numbers 44, 50, 56, 62 of 72 of Serrano street.
All of these exits are equipped with a lift. The lift opens out to street level at numbers 44, 56 and 72 of Serrano street. At the other exits, the elevator opens out to a mezzanine very close to the sidewalk.
The custormer service center is located in basement -2 at the northern end of the car park near Ortega y Gasset street. Ticket payment can be made by automated cashiers that accept cards as well as cash. These can be found at the exits by numbers 44, 56 and 62 of Serrano street. The automated cashiers closest to the customer service center near Serrano 72 and 50 only accept card payment.
The Serrano III car park is located by Retiro park, right in Madrid downtown, between Jorge Juan street and the Puerta de Alcalá, has a public parking floor at level -1, and three floors for resident use.
There is a public and resident common entrance at Jorge Juan street and Alcalá street, with a second gate for residents at level -2 exclusively. To exit towards the Castellana, you can use the exit located at the southern end towards Salustiano Olozaga street, or from the northern end near Jorge Juan street. Drivers heading Velazquez street should take the latter exit.
There are pedestrian exits at the level of Serrano 2, 6, 12, 16 and 24. All of these exits are equipped with a lift that opens out to street level at numbers 2, 12 and 242 of Serrano street. At the other exits, the lift opens at a mezzanine very close to the street level..
The customer service center is located in basement -1, at the southern end of the car park near the Puerta de Alcalá. Ticket payment can be made by automated cashiers that accept cards as well as cash. These can be found at the exits near numbers 6, 12 and 24 of Serrano street. The automated cashiers that are close to the customer service center at Serrano 2 and 16 only accept card payment.
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To receive information or technical support questions, please contact us via:
Telephone: 914 362 085
Address: Serrano, 72, Acceso peatonal nivel -2. 28001, Madrid
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