Description of user services
At Serranopark customer service is our reason for being.For this reason, we have installed interphones associated with security cameras at all points where a possible interaction with our customers can take place – in order to better serve you.
We have installed security cameras in all systems in which a failure could cause concern for our users, offering the possibility not only of notifying the maintenance service but also the control booth – from where an employee will immediately attend to the user to explain the status of the facilities.
We at Serranopark understand that prevention is the best weapon when it comes to fighting crime. For that reason we have installed over 260 cameras in a deployment never before seen in a car park, cameras which are continually recording everything that can occur in the car park – with no corner unseen.
All floors – public parking spaces as well as residential – are equipped for full mobile 3G coverage, so that you do not have to interrupt your conversation upon entering the car park.
All customers using an electric vehicle can recharge it – both in the public parking area as well as on the resident parking floors – by simply requesting an individualised recharging point.
Thinking of the safety of your car, each parking space is equipped with a tire pressure gauge so that you will have no worries at the start of your trip.
Should you leave your car parked for a long time and find a dead battery, you need only approach the control booth, where we will help you avoid this ruining your vacation.
Thinking of babies and their parents, we have equipped all parking spaces with a baby changer, in the case of emergency before the trip.
At all car park levels, we have reserved a percentage of spaces located near the exits with lifts that open at street level for those with disabilities. They are marked with a blue light so that they can be easily identified in the public parking areas.
Should you be suddenly caught in the rain, don't hesitate to ask for an umbrella at the control booth – which we will gladly lend to you. Together with the linear structure of the car park, which lets you park at precisely the street area where you are headed, you will never have to arrive wet at a meeting or dinner date.
Of course, if you think that we can somehow improve the service or the facilities so that we can attain the car park we all want, then please use the suggestion box. We will study your suggestion and respond to you in the shortest time possible.
